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adapt your marketing strategy for future trends.

“In a crisis situation subject to rapid change, CMOs need a proactive plan to adjust and adapt how they lead their teams, speak to their customers, and manage their brands” - Gartner

The world is changing. Coronavirus has accelerated megatrends, placed new demands on communication and forced everybody to rethink their priorities. Marketing professionals are being challenged to set the tone for how customers perceive their brands, with a flexible and adaptable marketing plan that changes direction multiple times a week. Foreseeing changing customer needs, expectations and purchasing decisions is critical if brands are to continue engaging with, and responding, to customers.  

This new age of business commands a new approach to communication: a fully integrated campaign that touches every point of the customer journey and raises awareness of your brand’s purpose, belief and products, whilst driving lead generation even in the age of digitalisation.

Palmer Hargreaves has been solving these complex challenges for decades and has assembled the very best team to guide you through the new normal, with expertise in the following areas:  

plan for growth 

DIGITAL strategy

Everything starts with strategy; but how can you implement a long-term strategy with such widespread societal and economic change?
The answer: start by planning for the short-term and build your blueprint on an agile and flexible foundation. Understanding rapidly changing customer needs and responding with authenticity and authority requires a cleverly executed strategy that provides deep insight into the market landscape, your competitors and your customers’ profiles. Palmer Hargreaves has been deep diving into complex B2B sectors for decades, unafraid to question and challenge in order to achieve lead conversion.
  • Virtual strategy workshops

  • Stakeholder interviews and engagement

  • Brand Bibles - answering the who, the what and they why of your brand

  • Go-to-market strategies

  • Customer journey mapping

  • Customer profiling

make an impression

digital experiences

Is your network fading fast without trade fairs, face-to-face meetings and on-site workshops? Are your prospects slowly forgetting what you look like? Let us show you how to replicate the traditional events experience with a digital or hybrid experience for your customers, just as we did for our long-term client Bayer. For the first time ever last year, the 40-exhibitor-strong ABIM trade fair took place on a virtual basis. We worked closely with Bayer to design a stand that still facilitated personal communication, incorporating 3D avatars and live communication channels which ensured the brand stood out in a virtual exhibition hall visited by more than 1,000 industry professionals. 
  • Support for workshops, seminars, press conferences and internal events
  • Creation of hybrid, digital and virtual events
  • Conception and implementation of virtual guided tours, exhibition booths, interactive microsites, AR applications, etc.
  • Creation of webcasts, podcasts, panels and video formats 
  • Support in the selection of tools and best practices
Business Events
in the "New Normal"

NEW ContaCtS iN THE neW normal

lead GenerATION

Can you count your leads on one hand? Uncertain what clients will want in the new normal? Lead generation is no different - from now on, sales teams need to adopt a “digital first” approach, if not a “digital only” one. This means understanding what the digital customer journey looks like, how to engage through digital channels and shepherding prospects down the sales funnel. For effective lead generation campaigns that really resonate with prospects, we offer the following:
  • SEO, PPC, social and digital advertising
  • Development of suitable channel strategies and targeting based on social listening
  • Concept and strategy 
  • Alignment between awareness tactics and lead generation
  • Complete strategic and creative implementation, performance management, and reporting


C-Level CommuniCation

In the new normal, focus is on leadership more than ever before. A reliable communication strategy becomes indispensable. And what are customers and prospects looking for in the brands they choose to collaborate with? Purpose. Never before has a company’s purpose been so significant and important to communicate. Prospects no longer want to know about what you sell, but why you sell and how you sell responsibly. At Palmer Hargreaves, we support more than 20 executives from DAX-listed companies and small- and medium-sized German businesses in their positioning and digital communication, in addition to working with some of the most recognised brands in the UK. What do they have in common? They are all communicating their purpose – winning the hearts and minds of their audiences. 
  • Consultation on corporate influencing at C-level
  • Creation of communications profiles and strategic archetypes
  • Creation of content for several channels and platforms
  • Strategic (crisis) communication
  • Topic monitoring and social listening


Wherever you need marketing support, our taskforce has got your back! How? By bringing years of experience in fully integrated, modern communications strategies to your unique business challenge. Everyone at Palmer Hargreaves has the same goal: to find the right marketing and communications solutions quickly, easily and effectively.  

Simon Tierney Strategy Marketing Strategy
Brand Strategy
Communication Strategy
Becky Miatt Strategy Consulting
New Business
Marta Sainz Digital Online Marketing
Digital Strategy
John Edden PR & Content Content Strategy
PR and Content Editing
SEO Content
Martin Rawski Digital Digital Strategy
Digital Marketing
User Experience
Jonas Schmalenbrock Digital IT Architecture
Digital Marketing


Therefore you will find our best case studies here with these selected examples that show
what you can expect from us: 


Contact us now


1.1 Definitions. In these Conditions, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for
Commencement Date: has the meaning set out in clause 2.2.
Conditions: these terms and conditions as amended from time to time in accordance with clause 16.8.
Contract: the contract between Palmer Hargreaves and the Customer for the supply of Goods and/or
Services in accordance with these Conditions.
Customer: the person or firm who purchases the Goods and/or Services from Palmer Hargreaves.
Deliverables: the deliverables set out in the Order or otherwise agreed in writing between Palmer
Hargreaves and the Customer.
Delivery Location: has the meaning set out in clause 5.1.
Force Majeure Event: has the meaning given to it in clause 16.1(a).
Goods: the goods (or any part of them) set out in the Order.
Goods Specification: any specification for the Goods, including any relevant plans or drawings, that is
agreed in writing by the Customer and Palmer Hargreaves.
Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights,
trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in
goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software,
database right, topography rights, moral rights, rights in confidential information (including know-how and
trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and
including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or
forms of protection in any part of the world.
Order: the Customer’s order for the supply of Goods and/or Services, as set out in the Customer’s purchase
order form, or the Customer’s written acceptance of Palmer Hargreaves’ quotation, or overleaf, as the case
may be.
Services: the services, including the Deliverables, supplied by Palmer Hargreaves to the Customer as set
out in the Service Specification.
Service Specification: the description or specification for the Services provided in writing by Palmer
Hargreaves to the Customer.
Palmer Hargreaves: Palmer Hargreaves (UK) Limited, registered in England and Wales with company
number 03252935.
Palmer Hargreaves Materials: has the meaning set out in clause 8.1(g).

1.2 Construction. In these Conditions, the following rules apply:
(a) a person includes a natural person, corporate or unincorporated body (whether or not having
separate legal personality);
(b) a reference to a party includes its successors or permitted assigns;
(c) a reference to a statute or statutory provision is a reference to such statute or statutory provision
as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate
legislation made under that statute or statutory provision, as amended or re-enacted;
(d) any phrase introduced by the terms including, include, in particular or any similar expression shall be
construed as illustrative and shall not limit the sense of the words preceding those terms; and
(e) a reference to writing or written includes faxes and e-mails.

2.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with
these Conditions.
2.2 The Order shall only be deemed to be accepted when Palmer Hargreaves issues written acceptance of the
Order at which point and on which date the Contract shall come into existence (Commencement Date).
2.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has
not relied on any statement, promise or representation made or given by or on behalf of Palmer Hargreaves
which is not set out in the Contract.
2.4 Any samples, drawings, descriptive matter or advertising issued by Palmer Hargreaves and any descriptions
of the Goods or illustrations or descriptions of the Services contained in Palmer Hargreaves’ catalogues or
brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or
Goods described in them. They shall not form part of the Contract or have any contractual force.
2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to
impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.6 Any quotation given by Palmer Hargreaves shall not constitute an offer, and is only valid for a period of 45
from its date of issue.
2.7 All of these Conditions shall apply to the supply of both Goods and Services except where application to one
or the other is specified.

3.1 Palmer Hargreaves shall provide the Services to the Customer in accordance with the Service Specification
in all material respects.
3.2 Palmer Hargreaves shall use its reasonable endeavours to meet any performance dates for the Services
which are agreed by Palmer Hargreaves in writing, but any such dates shall be estimates only and time shall
not be of the essence for the performance of the Services.
3.3 Palmer Hargreaves shall have the right to make any changes to the Services which are necessary to comply
with any applicable law or safety requirement, or which do not materially affect the nature or quality of the
Services, and Palmer Hargreaves shall notify the Customer in any such event.
3.4 Palmer Hargreaves warrants to the Customer that the Services will be provided using reasonable care
and skill.

4.1 The Goods are described in the Goods Specification.
4.2 To the extent that the Goods are to be manufactured in accordance with a Goods Specification supplied
by the Customer, the Customer shall indemnify Palmer Hargreaves against all liabilities, costs, expenses,
damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation
and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by
Palmer Hargreaves in connection with any claim made against Palmer Hargreaves for actual or alleged
infringement of a third party’s intellectual property rights arising out of or in connection with Palmer
Hargreaves’ use of the Goods Specification. This clause 4.2 shall survive termination of the Contract.
4.3 Palmer Hargreaves reserves the right to amend the Goods Specification if required by any applicable
statutory or regulatory requirements.

5.1 Palmer Hargreaves shall deliver the Goods to the location set out in the Order or such other location as the
parties may agree (Delivery Location) at any time after Palmer Hargreaves notifies the Customer that the
Goods are ready.
5.2 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location.
5.3 Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the
essence. Palmer Hargreaves shall not be liable for any delay in delivery of the Goods that is caused by
a Force Majeure Event or the Customer’s failure to provide Palmer Hargreaves with adequate delivery
instructions or any other instructions that are relevant to the supply of the Goods.
5.4 If Palmer Hargreaves fails to deliver the Goods, its liability shall be limited to the costs and expenses
incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest
market available, less the price of the Goods. Palmer Hargreaves shall have no liability for any failure to
deliver the Goods to the extent that such failure is caused by a Force Majeure Event the Customer’s failure
to provide Palmer Hargreaves with adequate delivery instructions for the Goods or any relevant instruction
related to the supply of the Goods.
5.5 If the Customer fails to accept or take delivery of the Goods within three Business Days of Palmer
Hargreaves notifying the Customer that the Goods are ready, then except where such failure or delay is
caused by a Force Majeure Event or by Palmer Hargreaves’ failure to comply with its obligations under the
Contract in respect of the Goods:
(a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day
following the day on which Palmer Hargreaves notified the Customer that the Goods were ready; and
(b) Palmer Hargreaves shall store the Goods until delivery takes place, and may, at its absolute discretion,
charge the Customer for all related costs and expenses (including insurance).

6.1 Palmer Hargreaves warrants that on delivery the Goods shall conform in all material respects with the
Goods Specification.
6.2 Subject to clause 6.3, if:
(a) the Customer gives notice in writing within a reasonable time of discovery that some or all of the
Goods do not comply with the warranty set out in clause 6.1;
(b) Palmer Hargreaves is given a reasonable opportunity of examining such Goods; and
(c) the Customer (if asked to do so by Palmer Hargreaves) returns such Goods to Palmer Hargreaves’
place of business at the Customer’s cost,
Palmer Hargreaves shall, at its option, repair or replace the defective Goods, or refund the price of the
defective Goods in full.
6.3 Palmer Hargreaves shall not be liable for the Goods’ failure to comply with the warranty in clause 6.1 if:
(a) the Customer makes any further use of such Goods after giving a notice in accordance with
clause 6.2;
(b) the defect arises as a result of Palmer Hargreaves following any drawing, design or instructions
supplied by the Customer;
(c) the Goods differ from the Goods Specification as a result of changes made to ensure they comply
with applicable statutory or regulatory standards.
6.4 Except as provided in this clause 6, Palmer Hargreaves shall have no liability to the Customer in respect of
the Goods’ failure to comply with the warranty set out in clause 6.1.
6.5 The terms of these Conditions shall apply to any repaired or replacement Goods supplied by Palmer
Hargreaves under clause 6.2.


7.1 The risk in the Goods shall pass to the Customer on completion of delivery.
7.2 Title to the Goods shall not pass to the Customer until Palmer Hargreaves has received payment in full (in
cash or cleared funds) for:
(a) the Goods;
(b) the Services; and
(c) any other goods or services that Palmer Hargreaves has supplied to the Customer in respect of which
payment has become due.


8.1 The Customer shall:
(a) ensure that the terms of the Order and (if submitted by the Customer) the Goods Specification are
complete and accurate;
(b) co-operate with Palmer Hargreaves in all matters relating to the Services;
(c) provide Palmer Hargreaves, its employees, agents, consultants and subcontractors, with access to
the Customer’s premises, office accommodation and other facilities as reasonably required by Palmer
Hargreaves to provide the Services;
(d) provide Palmer Hargreaves with such information and materials as Palmer Hargreaves may reasonably
require to supply the Services, and ensure that such information is accurate in all material respects;
(e) permit Palmer Hargreaves to refer to the Customer as a client of Palmer Hargreaves for marketing
purposes and to use the Customer’s Intellectual Property for such purpose (subject to any conditions
that may be agreed between the parties).
(f) obtain and maintain all necessary licences, permissions and consents which may be required for the
Services before the date on which the Services are to start; and
(g) keep and maintain all materials, equipment, documents and other property of Palmer Hargreaves
(Palmer Hargreaves Materials) at the Customer’s premises in safe custody at its own risk, maintain
Palmer Hargreaves Materials in good condition until returned to Palmer Hargreaves, and not dispose
of or use Palmer Hargreaves Materials other than in accordance with Palmer Hargreaves’ written
instructions or authorisation.
8.2 If Palmer Hargreaves’ performance of any of its obligations in respect of the Services is prevented or
delayed by any act or omission by the Customer or failure by the Customer to perform any relevant
obligation (Customer Default):
(a) Palmer Hargreaves shall without limiting its other rights or remedies have the right to suspend
performance of the Services until the Customer remedies the Customer Default, and to rely on
the Customer Default to relieve it from the performance of any of its obligations to the extent the
Customer Default prevents or delays Palmer Hargreaves’ performance of any of its obligations;
(b) Palmer Hargreaves shall not be liable for any costs or losses sustained or incurred by the Customer
arising directly or indirectly from Palmer Hargreaves’ failure or delay to perform any of its obligations
as set out in this clause 8.2; and
(c) the Customer shall reimburse Palmer Hargreaves on written demand for any costs or losses
sustained or incurred by Palmer Hargreaves arising directly or indirectly from the Customer Default.


9.1 The price for Goods shall be the price set out in the Order or such other price as may be agreed in writing
by Palmer Hargreaves and the Customer. The price of the Goods is exclusive of all costs and charges of
packaging, insurance, transport of the Goods, which shall be paid by the Customer when it pays for the
9.2 Unless otherwise agreed in writing by Palmer Hargreaves and the Customer, the charges for Services shall
be on a time and materials basis:
(a) the charges shall be calculated in accordance with Palmer Hargreaves’ standard hourly fee rates, as
may be notified by Palmer Hargreaves to the Customer from time to time;
(b) Where day rates are charged, Palmer Hargreaves’ standard daily fee rates for each individual person
are calculated on the basis of a seven and a half hour day from 9.00 am to 5.30 pm worked on
Business Days;
(c) Palmer Hargreaves shall be entitled to charge the Customer for any expenses reasonably incurred by
the individuals whom Palmer Hargreaves engages in connection with the Services including, but not
limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the
cost of services provided by third parties and required by Palmer Hargreaves for the performance of
the Services, and for the cost of any materials.
9.3 Palmer Hargreaves reserves the right to:
(a) increase its standard fee rates for the charges for the Services at any time;
(b) increase the price of the Goods, by giving notice to the Customer at any time before delivery, to
reflect any increase in the cost of the Goods to Palmer Hargreaves that is due to:
(i) any factor beyond the control of Palmer Hargreaves (including foreign exchange fluctuations,
increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
(ii) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered,
or the Goods Specification; or
(iii) any delay caused by any instructions of the Customer in respect of the Goods or failure of the
Customer to give Palmer Hargreaves adequate or accurate information or instructions in respect of
the Goods.
9.4 Unless otherwise agreed in writing, the Customer shall pay each invoice submitted by Palmer Hargreaves:
(a) within 30 days of the date of the invoice; and
(b) in full and in cleared funds to a bank account nominated in writing by Palmer Hargreaves, and time for
payment shall be of the essence of the Contract.
9.5 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added
tax chargeable from time to time (VAT) which shall be charged in addition.
9.6 Without limiting any other right or remedy of Palmer Hargreaves, if the Customer fails to make any payment
due to Palmer Hargreaves under the Contract by the due date for payment (Due Date), Palmer Hargreaves
may, at its absolute discretion, charge interest on the overdue amount at the rate of eight per cent (8%)
per annum above the official dealing rate of the Bank of England from time to time accruing on a daily
basis from the Due Date until the date of actual payment of the overdue amount, whether before or after
judgment, and compounding quarterly.
9.7 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding
except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim
against Palmer Hargreaves in order to justify withholding payment of any such amount in whole or in part.
Palmer Hargreaves may, without limiting its other rights or remedies, set off any amount owing to it by the
Customer against any amount payable by Palmer Hargreaves to the Customer.

10.1 Save where otherwise agreed, all Intellectual Property Rights in or arising out of or in connection with the
Services shall be owned by Palmer Hargreaves.
10.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services,
the Customer’s use of any such Intellectual Property Rights is conditional on Palmer Hargreaves obtaining
a written licence from the relevant licensor on such terms as will entitle Palmer Hargreaves to license such
rights to the Customer.
10.3 All Palmer Hargreaves Materials are the exclusive property of Palmer Hargreaves.
10.4 To the extend necessary to allow Palmer Hargreaves to carry out the Services, the Customer hereby grants
Palmer Hargreaves a non-exclusive license for the term of this Agreement and for such period as may be
agreed, to use such of the Customer’s Intellectual Property Rights as may reasonably be required by Palmer
Hargreaves for the purpose of performing the Services.

A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications,
inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving
Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential
information concerning the Disclosing Party’s business or its products or its services which the Receiving Party
may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees,
agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations
under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of
confidentiality corresponding to those which bind the Receiving Party. Subject to clause 8.1(e), this clause 11
shall survive termination of the Contract.

12.1 Nothing in these Conditions shall limit or exclude Palmer Hargreaves’ liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(e) defective products under the Consumer Protection Act 1987.
12.2 Subject to clause 12.1:
(a) Palmer Hargreaves shall not be liable to the Customer, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss
arising under or in connection with the Contract; and
(b) Palmer Hargreaves’ total aggregate liability to the Customer in respect of all other losses arising under
or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory
duty, or otherwise, shall not exceed 120% of the sums paid or due to Palmer Hargreaves under
clause (a) above.
12.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or
common law are, to the fullest extent permitted by law, excluded from the Contract.
12.4 This clause 12 shall survive termination of the Contract.


13.1 The Customer hereby gives Palmer Hargreaves consent to at any time assign, transfer, charge, subcontract
or deal in any other manner with all or any of its rights under the Contract and Palmer Hargreaves may
subcontract or delegate in any manner any or all of its obligations under the Contract and sub-contract the
processing of personal data (provided the sub-contractor agrees to comply with its obligations under the
Data Protection Act 1998) to any third party or agent.


14.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect
by giving written notice to the other party if:
(a) the other party commits a material breach of its obligations under this Contract and (if such breach is
remediable) fails to remedy that breach within 30 days after receipt of notice in writing of the breach;
(b) the other party becomes or is reasonably likely to become insolvent; or
(c) the other party suspends, threatens to suspend, ceases or threatens to cease to carry on, all or
substantially the whole of its business.
14.2 Without limiting its other rights or remedies, Palmer Hargreaves may terminate the Contract:
(a) by giving the Customer one months’ written notice;
(b) with immediate effect by giving written notice to the Customer if the Customer fails to pay any
amount due under this Contract on the due date for payment.
14.3 Without limiting its other rights or remedies, Palmer Hargreaves shall have the right to suspend the supply
of Services or all further deliveries of Goods under the Contract or any other contract between the Customer
and Palmer Hargreaves if:
(a) the Customer fails to make pay any amount due under this Contract on the due date for payment; or
(b) the Customer becomes subject to any of the events listed in clause 14.1(b) and 14.1 (c) above, or
Palmer Hargreaves reasonably believes that the Customer is about to become subject to any of them.


On termination of the Contract for any reason:
(a) the Customer shall immediately pay to Palmer Hargreaves all of Palmer Hargreaves’ outstanding
unpaid invoices and interest and, in respect of Services supplied but for which no invoice has yet
been submitted, Palmer Hargreaves shall submit an invoice, which shall be payable by the Customer
immediately on receipt;
(b) the Customer shall return all of Palmer Hargreaves Materials and any Deliverables which have not
been fully paid for. If the Customer fails to do so, then Palmer Hargreaves may enter the Customer’s
premises and take possession of them. Until they have been returned, the Customer shall be solely
responsible for their safe keeping and will not use them for any purpose not connected with this
(c) the accrued rights and remedies of the parties as at termination shall not be affected, including the
right to claim damages in respect of any breach of the Contract which existed at or before the date of
termination or expiry; and
(d) clauses which expressly or by implication have effect after termination shall continue in full force and


16.1 Force majeure:
(a) For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable
control of Palmer Hargreaves including but not limited to strikes, lock-outs or other industrial disputes
(whether involving the workforce of the party or any other party), failure of a utility service or transport
network, failure of a computer system, act of God, war, riot, civil commotion, malicious damage,
compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of
plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
(b) Palmer Hargreaves shall not be liable to the Customer as a result of any delay or failure to perform its
obligations under this Contract as a result of a Force Majeure Event.
(c) If the Force Majeure Event prevents Palmer Hargreaves from providing any of the Services and/
or Goods for more than four weeks, Palmer Hargreaves shall, without limiting its other rights or
remedies, have the right to terminate this Contract immediately by giving written notice to the
16.2 Assignment and subcontracting:
(a) Palmer Hargreaves may at any time assign, transfer, charge, subcontract or deal in any other manner
with all or any of its rights under the Contract and may subcontract or delegate in any manner any or
all of its obligations under the Contract to any third party.
(b) The Customer shall not, without the prior written consent of Palmer Hargreaves, assign, transfer,
charge, subcontract or deal in any other manner with all or any of its rights or obligations under the
16.3 Notices:
(a) Any notice or other communication required to be given to a party under or in connection with this
Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid firstclass
post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any
other case) its principal place of business, or sent by fax to the other party’s main fax number.
(b) Any notice or other communication shall be deemed to have been duly received if delivered
personally, when left at such addressor, if sent by prepaid first-class post or recorded delivery, at 9.00
am on the second Business Day after posting, or if delivered by commercial courier, on the date and
at the time that the courier’s delivery receipt is signed, or if sent by fax, on the next Business Day
after transmission.
(c) This clause 16.3 shall not apply to the service of any proceedings or other documents in any legal
action. For the purposes of this clause, “writing” shall not include e-mails and for the avoidance of
doubt notice given under this Contract shall not be validly served if sent by e-mail.
16.4 Waiver and cumulative remedies:
(a) A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to
be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right
or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy,
nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall
preclude or restrict the further exercise of that or any other right or remedy.
(b) Unless specifically provided otherwise, rights arising under the Contract are cumulative and to not
exclude rights provided by law.
16.5 Severance:
(a) If a court or any other competent authority finds that any provision of the Contract (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent
required, be deemed deleted, and the validity and enforceability of the other provisions of the
Contract shall not be affected.
(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal
if some part of it were deleted, the provision shall apply with the minimum modification necessary to
make it legal, valid and enforceable.
16.6 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or
joint venture of any kind between any of the parties, nor constitute any party the agent of another party for
any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
16.7 Third parties: A person who is not a party to the Contract shall not have any rights under or in connection
with it.
16.8 Variation: Except as set out in these Conditions, any variation, including the introduction of any additional
terms and conditions, to the Contract shall only be binding when agreed in writing and signed by Palmer
16.9 Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with
it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and
construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of
the courts of England and Wales.

PRIVACY policy

This privacy policy applies to the websites ("Sites") operated by Palmer Hargreaves ("Palmer Hargreaves", "we", "our" and "us") and to the processing of personal information by Palmer Hargreaves as contemplated in this privacy policy. Any reference to "you" or "your" means you, the user.

Palmer Hargreaves respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Sites and from our communications with you. The Sites are hosted on various servers within the European Economic Area.

We are conscious of our legal responsibilities as a "data controller" and we support the principles of data protection reflected in the General Data Protection Regulation (GDPR), which comes into force in May 2018 1. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.

Other websites 
There may be links from the Sites to other websites. This privacy policy only applies to the Sites and not to any other websites including any websites linked from any of the Sites. Accessing those third party websites or sources requires you to leave the Sites. We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

How we obtain personal information about you
We may as a result of your interaction with our Sites and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include:
your name
your phone number
your email address
your address
your profession
your job title 
the company you work for 

How we collect and use non-personal information
We obtain your personal data when you interact with us for example by signing up to our blog, careers notifications or any forms hosted on the Site. Please note that when anyone visits any of the Sites, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.

What we do with your personal information
The personal information that you provide will be available to Palmer Hargreaves, our affiliated companies and trusted third party service providers and contractors for the following purposes: 
to process enquiries received via the Sites  
to register you for and send you newsletters
to conduct market research and business development
to provide you with information about products and promotions that may be of interest to you from ourselves
in connection with surveys related to our products and the Sites
any other purpose indicated at the time you voluntarily provide your personal information

We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message.

You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication.

Disclosing your personal information
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analysing data and providing other support services. All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.

We may also disclose your personal information if, in our opinion, disclosure is required by law.

International transfers of your personal information
We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.

The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required.

Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

Access and Correction Rights
You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.

Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. You can ask for your data to be removed from our systems at any time.

Changes to the Policy
We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the "Privacy Policy" link on the Sites. Your continued use of the Sites, following the posting of changes to this privacy policy, will mean you accept these changes.

What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

How do we use cookies?
We use "cookies" and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you.

We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.

Our Sites require the use of cookies in order to work at their best. If you do not wish these cookies to be used then please note that you may not experience our Sites working to their best effect.

How can I stop my machine receiving cookies?
You can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

Privacy Queries
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us at

Should you have any concerns, you have a right to raise this with the information regulator, the Information Commissoner’s Office: /

Thank you for visiting the Palmer Hargreaves Sites.

Date of last revision 11th February 2019.